What We Offer
Microskill Zoom Sessions (30 minutes)
Microskill In-Person Sessions
Why Microskills?
Big results are built from small, repeatable actions
Traditional training focuses on information. Microskills focus on behaviour.
Microskills are the foundational behaviours that shape high performance. They’re the specific actions, language and habits teams use to open conversations, respond to objections, guide interactions and create momentum toward outcomes. When embedded into everyday work, these small behaviours compound into exceptional performance, stronger relationships and a highly capable team.
Microskills work because they’re easy to learn, quick to apply and powerful enough to create visible change instantly. Instead of overwhelming teams with theory, Heart of the Sale training sessions give teams one clear action at a time they can practice immediately in real life and master through repetition under their manager’s guidance.
When managers reinforce microskills regularly, teams stop relying on talent or luck and start operating together with consistent, repeatable, proven frameworks.
Why do the Managers need to be Involved?
Real Performance Change Happens When Managers Drive it
Traditionally, managers are not consistently involved in team training sessions. As a result, they are unable to observe what was taught, what was retained, or whether new behaviours are being reinforced and applied. This creates uncertainty around training outcomes and whether the time invested in learning has delivered meaningful impact.
With our training, managers are actively involved in every session.
Our sessions are designed so managers don’t just attend training – they lead and encourage the application, measure progress the same day and turn learning into actual repeatable performance. An added bonus of manager involvement is their observation of how the training is working with the team, its direct impact towards CX and if further investment is beneficial.
Observe Results & Impact of the Training
ABOUT US
We help teams perform better – fast. Our microskill training delivers short, high-energy sessions that teach clear, actionable behaviours your staff can use immediately. No overwhelming theory, flimsy examples or never-to-be-used-again handouts – just practical skills that improve customer experience, sales and teamwork from day one.
Led by experienced trainers, our sessions are actionable, manager-involved and deliver measurable results. Managers see visible changes in behaviour right after the training, so there is no uncertainty about results. Training time is too valuable to be left questioning if it was worth it.
We focus on the small, observable, repeatable actions that make a big difference. It’s the little things done consistently that drive results.
